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Monitor Tasks, Enhance Productivity and Manage Customer Relationships in an effective manner

A B2B CRM Software To Increase CSAT Scores

Manage your B2B Customer Relationships
  • We help you to efficiently troubleshoot issues
  • Provide the necessary resources to eliminate its recurrence, so you proactively manage your B2B Customer Relationships.
Customer Success Team (CST)
  • Measures the success of each customer, with your business
  • Assists with churning out the maximum product value at various customer touchpoints, for improved results.
Kapture as a Support Automation Platform
  • Helps your business to manage the surge in tickets
  • Keeps track of multiple orders placed from different points of contact
  • Offers solution that not only work for a particular point of contact but for the entire business.
Smooth Implementation Process
  • A dedicated Implementation Manager is always at your service
  • A dedicated Account Manager post implementation is always around to assure every customer's needs are effectively met.
The CST ensures
  • Timely feedback - absolute transparency and accuracy
  • Elimination of persisting loopholes and regular interactions with the helpdesk agents
  • Allotment of customer support heads for timely situational assessment
Account Management-cum-Helpdesk
  • Always at the forefront to serve your queries 24/7 so that you stay ahead of all customer issues.

Prioritize Proactive Conversations To Increase Customer Retention

Acquire extensive customer information to earn customer loyalty and increase retention rates.

Gain in-depth understanding of persisting queries through the CRM which is trained on the basis of historical data to provide the best solution/outcome.

The right support makes your customers want to stay. Hence, provide Contextual Support by examining the concerns in a feasible manner.

Communication is the key and Kapture’s B2B CRM ensures you never lose it!

Fix routine frustration by implementing effective solutions on time. Our dedicated support team is at your service 24/7 to ensure the maintenance of your workflow.

Customer success is your success and we help you build relationships cemented on the belief ‘Get Closer to your Customers’ so that you are able to provide an unmatched customer service.

Attain Business Goals By Providing Personalized & Stellar Customer Experiences

Ease your complex B2B customer service relationships by centralising customer interactions and conversations from every channel possible - Social Media Comment(s), DMs, Email, Call, Live Chat and Text.

The unified dashboard aims to improve your agent utilization practices, so you may have a small team that does more.

Higher Level of Support & Trust - Guaranteed

We are always in touch with you. We pursue an engagement with your business by frequently sharing newsletters and key business information.

We take testimonies, feedback, assist in cross selling, up selling and the overall business development to forge close bonds with you.

Kapture’s business to business customer relationship management software, helps
you build great customer relationships and greater customer experiences!

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Related Resources

B2B Account Management

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