Get a complete insight into support activity
Visually appealing detailed reports in every graphical format
SLA management reports
Keep on check on your agent’s SLA on a daily basis
Customize and create your own reports
Get details of different metrics with 1000+ filter options on a single report
Reports from different departments show the complete journey of customers and agents at your fingertips.
Reporting and analytics help customer service teams extract different customer insights and proactively act upon them.
Analyze and find repeatedly occurring queries and provide permanent solutions for them.
Encourage your agents to deliver superior services and set the right example for everyone.
Unlock the right answers and make business decisions backed by data for accurate results.
Tap into the full potential of customer service data for a better customer retention rate.
Real-time feedback monitoring helps in improving the customer experience.
Actionable insights on the specific reasons why customers are happy or not with your customer service.
Reports in your desired format for a better and faster decision-making process.
Seamless and fast integration with all third-party platforms for a unified experience.
An AI-powered assistant for agents to solve their queries for a better and smoother customer experience.
Account manager to resolve all your queries after the implementation process..
Get timely automated reports for better and more efficient decision-making.
We make sure every bit of your data is safely and securely migrated into your new system.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"