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A cloud-based help desk software empowers your agents to resolve queries of your customers from anywhere and anytime as It is hosted on an external server and may be accessed by using a web browser on any device.

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New updates and easy installation Secured and protected data Reduced IT maintenance costs Scale with ease
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Omnichannel
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Unified customer service experience

Be everywhere your customers want you to be. Create a unified experience for your agents. Resolve and monitor queries coming from different channels through a single dashboard.

Self-serve
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Resolve queries on your own

Let your customers navigate through the solutions on their own. A centralized knowledge base consisting of all the FAQs, articles, videos, etc to help customers resolve queries on their own.

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Reporting and analytics
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Data-driven support operations

Get detailed insights about your entire help desk operations at your fingertips. Agent performance to every metric that helps you make better and more insightful decisions.

Why Kapture?

Kapture is amazing at every brand touchpoint
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Simple and easy to use

A user-friendly interface to navigate through all the learning materials for a seamless learning process.

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Plug and play integrations

Seamless and fast integration with all third-party platforms for a seamless SSO experience.

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Dedicated account manager

Account manager to resolve all your queries after the implementation process.

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In-house implementation

An in-house team that makes your SSO service automation system up and running in no time.

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Fully assisted data migration

We make sure every bit of your data is safely and securely migrated into your new system.

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AI assistant for agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

1000+ enterprise customers globally love Kapture

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1000+ enterprise customers globally love Kapture

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FAQs

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Why does a business need a help desk system?

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A good helpdesk simplifies how you engage with your customers and answers to their issues. It consolidates client inquiries from several channels, including email, phone, chat, and social media, into a single, unified place, making it easier for your employees to offer relevant replies. A helpdesk also provides a wealth of extra capabilities that can assist boost agent efficiency, enable improved self-service for customers, automate ticket allocation, get crucial insights into team performance, and much more.

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Is the cloud helpdesk chosen easy to use, and can you onboard your team quickly?

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Quick and hassle free implementation process is something that you should look for before opting for a cloud help desk solution for your business. The cloud solution should be simple and easy to use so that every team member can quickly start working on it.

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Is the cloud helpdesk solution omnichannel?

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The modern word have developed so many channels for communication. It is your responsibility to be present and monitor every channel your customer try to reach you. The best and easiest way to do is to ensure and implement a cloud helpdesk that comes with an omnichannel dashboard that brings queries coming from different dashboard to a unified platform.

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Does it seamlessly integrate with third-party tools?

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Your business has different operations that are performed using different tools. For example, an ERP system is being used by you to manage your inventory while accounting software for managing finance. An ideal cloud help desk solution must allow you to integrate with them and bring all the data to one platform in order to serve your customers in a better way.

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Is the solution easily scalable and can grow with your business?

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As your business grows, more tickets and queries are raised. You need to expand your customer support team to provide efficient customer service. Make sure that the cloud customer service solution that you choose is easily scalable.