A cloud-based help desk software empowers your agents to resolve queries of your customers from anywhere and anytime as It is hosted on an external server and may be accessed by using a web browser on any device.
Top brands that use our simple cloud-based ticketing software
A cloud-based help desk software empowers your agents to resolve queries of your customers from anywhere and anytime as It is hosted on an external server and may be accessed by using a web browser on any device.
Be everywhere your customers want you to be. Create a unified experience for your agents. Resolve and monitor queries coming from different channels through a single dashboard.
Let your customers navigate through the solutions on their own. A centralized knowledge base consisting of all the FAQs, articles, videos, etc to help customers resolve queries on their own.
Get detailed insights about your entire help desk operations at your fingertips. Agent performance to every metric that helps you make better and more insightful decisions.
A user-friendly interface to navigate through all the learning materials for a seamless learning process.
Seamless and fast integration with all third-party platforms for a seamless SSO experience.
Account manager to resolve all your queries after the implementation process.
An in-house team that makes your SSO service automation system up and running in no time.
We make sure every bit of your data is safely and securely migrated into your new system.
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
A good helpdesk simplifies how you engage with your customers and answers to their issues. It consolidates client inquiries from several channels, including email, phone, chat, and social media, into a single, unified place, making it easier for your employees to offer relevant replies. A helpdesk also provides a wealth of extra capabilities that can assist boost agent efficiency, enable improved self-service for customers, automate ticket allocation, get crucial insights into team performance, and much more.
Quick and hassle free implementation process is something that you should look for before opting for a cloud help desk solution for your business. The cloud solution should be simple and easy to use so that every team member can quickly start working on it.
The modern word have developed so many channels for communication. It is your responsibility to be present and monitor every channel your customer try to reach you. The best and easiest way to do is to ensure and implement a cloud helpdesk that comes with an omnichannel dashboard that brings queries coming from different dashboard to a unified platform.
Your business has different operations that are performed using different tools. For example, an ERP system is being used by you to manage your inventory while accounting software for managing finance. An ideal cloud help desk solution must allow you to integrate with them and bring all the data to one platform in order to serve your customers in a better way.
As your business grows, more tickets and queries are raised. You need to expand your customer support team to provide efficient customer service. Make sure that the cloud customer service solution that you choose is easily scalable.
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