A customer self-service portal is a platform that enables organizations to deliver customer help on a large scale by allowing consumers to solve their own problems rather than depending on direct engagement with a customer care representative.
An automated ticketing system is a software that streamlines and automates all the workflows to save time. It reduces repetitive tasks with the help of AI and ML and speeds up the resolution process. Automated ticket assignments, canned responses, and AI-powered chatbots aim to reduce the workload and eliminate manual errors for a seamless customer experience.
An automated ticket management system brings a lot of benefits to your agents and customers.
Kapture is here to ease your agent’s life with the help of Artificial Intelligence and Machine Learning. Repetitive tasks that Kapture automates and saves time are-
It automates simple, repetitive inquiries, freeing up your team's time to focus on more complicated tasks. Provides clients with the knowledge they require to fix issues on their own since shorter response times result in happier customers.
Reduce the repetitive tasks to increase your agent’s productivity and save their time. Here is a list of features that are part of an automated ticketing system.
Implement Kapture as your Automated Ticketing System and let it take over all your agent’s simple tasks.
Simple and easy to use
We understand that not every person is a tech expert so we have kept it simple and easy for you.
Intelligent and contextual system
Provides the most accurate contextually intelligent resolutions for a seamless customer experience.
Side conversations
Start a conversation with a third party about a customer’s issue without leaving the platform.
Dedicated account managers
To take down all your queries and provide a seamless customer experience from our end.
Single Sign-on
Say no to the toggling windows as we bring all other platforms to a unified system with our powerful and seamless integrations.
Multilingual chat
An in-build language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.
Integrations
Seamless plug and play integration for smooth automated customer service.
No code low code
No technical skills are needed to customize your bot workflow by yourself.
AI, ML, and Natural Language Processing
Combination of the latest technology for best automation.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
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