Transforming Banking & Finance support: Deliver hyper personalized and swift resolutions with top-tier security through Kapture CX
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106 reviews
Provide the data protection that your customers deserve. With sensitive financial data on the line, employ security safeguards like multi-level agent access. Keep customers private information safe and secure by dictating conditional access. Foster trust and credibility with stakeholders with full ISO 27001, GDPR, and HIPAA compliance.
With an in-depth understanding of the banking sector, leverage the expertise to accommodate tailored customizations, meeting the unique use cases and workflows across various subsectors of the BFSI industry.
Help customers with queries regarding accounts, card issues, transaction disputes, online banking assistance, fraud prevention, and general banking information.
Facilitate query resolution regarding policies, claims, coverage details, premium payments, policy cancellations, and resolve inquiries about additional insurance options.
Resolve queries revolving around loan applications, repayment schedules, prepayment options, interest rates, loan documents, and loan terms and conditions clarification.
Engage in contextual conversations with a comprehensive understanding of customers financial history like past policies, insurance records, bank transactions, etc. Enable agents to work towards a smooth onboarding process for customers by uploading scanned documents and massive customer data. Centrally view everything & turn KYC information into actionable insights to weave wonderful customer stories.
Empower agents to answer all finance-related queries in customers’ preferred language. Enable them to switch to the language the customers use when they discover their choice. Ease customer anxiety across all geographies and let language not stand in the way of resolving urgent issues.
With frustration levels high in money-related queries, ML-backed chat bots stimulate human-like conversations with customers in need. Determine the true intent of customers messages with NLP, and enable customers to resolve urgent financial queries without the intervention of a real-live agent with AI in real-time.
Empower customers to help themselves and independently respond to routine concerns everything from accounts to insurance policies to form-filling to debit and credit cards. Significantly lower the number of tickets, and free up agents time and attention for more complex queries.
Equip agents with automated workflows and AI-assisted empowerment to deal with urgent financial queries and apprehensive customers. Collaborate with the relevant teams like payment, insurance, and finance, without disposing of the current ticket on the same interface.
Streamline support operations with 1000+ out-of-the-box integrations with communication channels and third-party software. With water-tight integrations, empower customers with modern, efficient, and reliable banking. Utilize cutting-edge integration capabilities to strengthen relationships with corporate clients and investors.
From understanding policies to payment issues, enable agents to answer queries across including email, calls, live chat, social media, and instant messaging apps from a single interface. Effortlessly streamline payment collection links and pending notifications, all within a unified interface for enhanced customer convenience.
Set virtual boundaries and keep track of agents' whereabouts to keep an eye on their activity in real time.
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Set virtual boundaries and keep track of agents' whereabouts to keep an eye on their activity in real time.
Read More
Set virtual boundaries and keep track of agents' whereabouts to keep an eye on their activity in real time.
Read More
Set virtual boundaries and keep track of agents' whereabouts to keep an eye on their activity in real time.
Read More
Set virtual boundaries and keep track of agents' whereabouts to keep an eye on their activity in real time.
Read More
Set virtual boundaries and keep track of agents' whereabouts to keep an eye on their activity in real time.
Read More1000+ Businesses have empowered and personalized their CX like never before.
Talk to our Product Squad1000+ Businesses have empowered and personalized their CX like never before.
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It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case Study
It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case Study
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