Navigating CX Challenges in Retail: Webinar with Bruce Schwack (Ex Netmeds CCO) header-arrow

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TRUSTED BY LEADING BFSI BRANDS

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Tier 1 Enterprise Grade Security

Provide the data protection that your customers deserve. With sensitive financial data on the line, employ security safeguards like multi-level agent access. Keep customers private information safe and secure by dictating conditional access. Foster trust and credibility with stakeholders with full ISO 27001, GDPR, and HIPAA compliance.

Enterprise-grade Security & Compliance
Enterprise-grade Security & Compliance

A single solution for numerous use cases

With an in-depth understanding of the banking sector, leverage the expertise to accommodate tailored customizations, meeting the unique use cases and workflows across various subsectors of the BFSI industry.

Banking
Banking arrow

Help customers with queries regarding accounts, card issues, transaction disputes, online banking assistance, fraud prevention, and general banking information.

Insurance
Insurance arrow

Facilitate query resolution regarding policies, claims, coverage details, premium payments, policy cancellations, and resolve inquiries about additional insurance options.

NBFC
NBFC arrow

Resolve queries revolving around loan applications, repayment schedules, prepayment options, interest rates, loan documents, and loan terms and conditions clarification.

Effortless support with a 360-degree view of customers

Engage in contextual conversations with a comprehensive understanding of customers financial history like past policies, insurance records, bank transactions, etc. Enable agents to work towards a smooth onboarding process for customers by uploading scanned documents and massive customer data. Centrally view everything & turn KYC information into actionable insights to weave wonderful customer stories.

Effortless-support-with-a-360-degree-view-of-customers
Effortless-support-with-a-360-degree-view-of-customers
Multilingual Chat

Bridging Language Gaps

Empower agents to answer all finance-related queries in customers’ preferred language. Enable them to switch to the language the customers use when they discover their choice. Ease customer anxiety across all geographies and let language not stand in the way of resolving urgent issues.

Bridging Language Gaps
Bridging Language Gaps
Let AI Do the Heavy Lifting
Intelligent Chatbots

Let AI Do the Heavy Lifting

With frustration levels high in money-related queries, ML-backed chat bots stimulate human-like conversations with customers in need. Determine the true intent of customers messages with NLP, and enable customers to resolve urgent financial queries without the intervention of a real-live agent with AI in real-time.

Let AI Do the Heavy Lifting
Self-Serve

Put Customer in Control

Empower customers to help themselves and independently respond to routine concerns everything from accounts to insurance policies to form-filling to debit and credit cards. Significantly lower the number of tickets, and free up agents time and attention for more complex queries.

Put Customer in Control
Put Customer in Control
Achieving More with Empowered Agents
Agent Assistance and Side Conversation

Achieving More with Empowered Agents

Equip agents with automated workflows and AI-assisted empowerment to deal with urgent financial queries and apprehensive customers. Collaborate with the relevant teams like payment, insurance, and finance, without disposing of the current ticket on the same interface.

Achieving More with Empowered Agents
API Integration

Seamless Integration: Enhancing Workflow Efficiency

Streamline support operations with 1000+ out-of-the-box integrations with communication channels and third-party software. With water-tight integrations, empower customers with modern, efficient, and reliable banking. Utilize cutting-edge integration capabilities to strengthen relationships with corporate clients and investors.

Seamless Integration Enhancing Workflow Efficiency
Seamless Integration Enhancing Workflow Efficiency

Extending support, wherever the customers are

From understanding policies to payment issues, enable agents to answer queries across including email, calls, live chat, social media, and instant messaging apps from a single interface. Effortlessly streamline payment collection links and pending notifications, all within a unified interface for enhanced customer convenience.

Extending support wherever the customers are
Extending support wherever the customers are

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad

Success Stories

Success Stories