In today’s world, where customers have access to multiple options and alternatives for every product […]
Category: Service CRM
Why Agent Assistant is a Must-have Tool for Contact Center Operations
Contact center is the backbone of customer service operations in many organizations. It is the […]
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere […]
CRM for Insurance Agents: A Comprehensive Guide
Insurance agents deal with various tasks and clients in a single day. From calling prospects […]
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. […]
Top 7 Challenging Customer Service Problems and Their Solutions
Customer service is one of the most important aspects of a business. It’s also one […]
The Ultimate Guide to Managing Warranty Requests
Pssst………automate it, automate it, automate it Warranties are service contracts that let your customers know […]
Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)
51% of customers will never do business again with a company that offers a poor […]
Enhanced EX = Improved CX
Improving Employee Experiences to Create Delightful Customer Experiences Customer expectations and the way the resolutions […]
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If […]
