The definition of excellent customer service has evolved. People hold all businesses to a higher […]
Category: CRM Trends
12 Tips to Maintain a Positive Attitude in Customer Service
Customer service agents can positively influence customers in so many ways. Let’s talk about some […]
10 Best CRM Data Management Strategies To Improve Your Data Quality
Increasingly, CRMs are becoming a pivotal tool for banking, retail, telecommunications, insurance, and every data-driven […]
THE FUTURE OF SELF-SERVICE
The goal of any customer-centric business is to increase value by decreasing effort. Let us […]
Customer Experience Vs Customer Engagement: Everything You Need To Know
Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
How To Manage Relationships In A B2B Landscape?
A healthy business relationship is as important as growing the business. It starts with effective […]
How Conglomerates Are Utilizing CRM To Grow
Gone are those days when businesses used to make use of bookkeeping or spreadsheets for […]
What Is A Good Net Promoter Score?
Imagine a scenario where your customers love your products so much that they can’t stop […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]