The definition of excellent customer service has evolved. People hold all businesses to a higher […]
Category: CRM Software
How to Reduce Customer Churn: The Best Tips for Your Business
Every business has churn, and more often than not, it is considerably easier (and less […]
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations […]
Personalized customer interaction and its importance
Today, personalization is a key differentiating factor in customer service. The more layers of personalization […]
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere […]
CRM for Insurance Agents: A Comprehensive Guide
Insurance agents deal with various tasks and clients in a single day. From calling prospects […]
Evaluation & Types of Customer Relationship Management Software(CRM)
CRM systems are more than just business strategies; it fosters strong interpersonal relationships that help […]
Service Desks vs Help Desks: What Are They and Why Are They Important?
The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]
14 Most Important Customer Service KPI Metrics to Track
84% of organizations working to improve customer service report an increase in revenue. After a […]
How to Select The Best Cloud Telephony for your Customer Support
“As a company grows, communication becomes its biggest challenge.” -Ben Horowitz- The above quote clearly […]