Bangalore, India – March 11, 2025 – Kapture CX, a global leader in Gen AI-driven customer experience solutions, has been recognized for its international business expansion, winning the ‘Cross-Border Business Growth’ award at the prestigious Economic Times Entrepreneur Awards 2025. This recognition highlights Kapture CX’s successful expansion into new markets – including Indonesia, United States, Middle East etc. and its ability to scale AI-powered CX solutions across geographies.

The award follows a rigorous two-round evaluation process, where Kapture CX’s innovative approach to localized AI, multilingual CX capabilities, and verticalized industry solutions stood out among the competition. Making it to the final winners’ list is a testament to the company’s strong market presence, customer-centric innovation, and scalable business model.

“This award is a reflection of our commitment to enabling businesses worldwide with AI-driven customer support that is not just efficient but deeply localized and personalized,” said Gaurav Juneja, CRO at Kapture CX. “Expanding into new geographies requires more than just scaling technology—it’s about understanding cultural nuances, regulatory landscapes, and delivering truly hyper-personalized CX solutions. We’re proud that our efforts in global expansion have been recognized at the ET Entrepreneur Awards.”

The ET Entrepreneur Awards celebrate startups and enterprises that demonstrate exceptional business growth, innovation, and industry leadership. Kapture CX’s win in the ‘Cross-Border Business Growth’ category solidifies its position as a company that is not only transforming customer experience but also breaking barriers in international markets.

With continued growth across BFSI, travel, retail, consumer durables, energy, and digital native organizations, Kapture CX remains committed to delivering scalable, AI-powered CX solutions that cater to diverse customer needs worldwide.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bengaluru, India – March 7, 2025 – Kapture CX, a leading AI-powered customer experience platform, has been honored with the prestigious ‘Best AI in Customer Experience’ award at the Entrepreneur India AI Summit Awards 2025. The event, organized by Entrepreneur India, was held on February 28, 2025, in Bengaluru, recognizing trailblazing advancements in artificial intelligence across industries.

The award underscores Kapture CX’s pioneering role in Agentic AI, hyper-personalized automation, and AI-driven CX transformation, enabling businesses to deliver seamless, intelligent, and proactive customer support. By integrating voice AI, real-time automation, and decision-making AI agents, Kapture CX is redefining customer interactions across BFSI, travel, retail, consumer durables, energy, and healthtech sectors.

“Winning this award is a testament to our relentless pursuit of AI-driven CX innovation,” said Vikas Garg, CPO at Kapture CX. “Our focus on Agentic AI is not just about automation—it’s about empowering businesses with AI that acts, adapts, and enhances every customer interaction in real time.”

The Entrepreneur India AI Summit Awards celebrate organizations that leverage artificial intelligence to drive efficiency, scalability, and customer satisfaction. Kapture CX’s recognition in the ‘Best AI in Customer Experience’ category reinforces its industry leadership in building AI-powered CX solutions that bridge the gap between automation and human-like intelligence.

With this milestone, Kapture CX continues its mission to push the boundaries of AI in CX, ensuring businesses can scale smarter, respond faster, and deliver unparalleled support experiences.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bangalore, India – March 7, 2025 – Kapture CX, a leading AI-driven customer experience platform, has been recognized for its innovation and excellence in technology, winning the ‘Best Use of Technology’ award at the Entrepreneur India Startup Awards 2025. The prestigious event, organized by Entrepreneur India, was held on February 27, 2025, at the Sheraton, Bangalore.

The award acknowledges Kapture CX’s industry-leading advancements in AI-powered customer experience solutions, particularly its verticalized AI capabilities, hyper-personalization at scale, and integrated CX suite that streamlines customer interactions across industries. With a strong focus on Agentic AI, voice support, and automation, Kapture CX continues to redefine the way businesses engage with customers, driving efficiency and satisfaction.

“We are honored to receive this recognition for our technological innovation in CX,” said Sheshgiri Kamath,CEO at Kapture CX. “This award reaffirms our commitment to revolutionizing customer experience through AI-powered solutions that empower businesses with smarter, faster, and more personalized support.”

The Entrepreneur India Startup Awards celebrate the most disruptive and promising startups that are making a significant impact in their respective industries. Kapture CX’s recognition in the ‘Best Use of Technology’ category underscores its position as a pioneer in the CX technology space, delivering transformative solutions that cater to businesses across BFSI, travel, retail, consumer durables, energy, and healthtech sectors.

As Kapture CX continues to push the boundaries of AI-driven customer engagement, this accolade serves as a testament to the company’s relentless pursuit of innovation, seamless automation, and enhanced customer support solutions.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx