Bengaluru, India – April 22, 2025 – Kapture successfully concluded its Q1 FY26 Sales Meet on April 17–18, 2025, at the DoubleTree by Hilton Bengaluru Whitefield, located in Whitefield, Bengaluru . The event brought together pan-India teams from Sales, Pre-Sales, SDR, Marketing, Operations, Support, and other departments to celebrate past achievements and strategize for the future.

Day One: Reflecting on the Past and Charting the Future

The meet commenced with an opening note and icebreaker session led by Shesh and Gaurav, setting a collaborative tone for the event. This was followed by a comprehensive reflection on the previous year’s performance, including discussions on numbers, product developments, organizational changes, successes, challenges, and issue resolutions, presented by multiple CXOs.​

Post a brief tea break, the focus shifted to outlining FY26 priorities concerning people, processes, leadership focus, and revenue strategies. The afternoon sessions included a detailed product outlook presented by Vikas and the Product team, and an insightful guest session on AI & Customer Experience by Nitin Chandalia from BCG.​

The day concluded with sessions on evolving operational strategies, technological advancements, and a guest session on sales skills conducted by a PWC Executive.​

Day Two: Embracing Innovation and Recognizing Excellence

The second day began with a session on the structured learning process as a foundational block of effective selling, led by Sashi. Subsequent discussions centered on the approach to AI, addressing misconceptions, exploring use cases, and planning the way forward, presented by Vikas and Sanchit.

Breakout sessions allowed the Ops and Sales organizations to deliberate on their respective paths forward, facilitated by Sanchit and Gaurav. An interactive session addressed queries from team members, moderated by Devika and the CXOs.​

The afternoon featured a discussion on a consultative approach to selling, analyzing exercises from BB, Croma, and Lenskart, and exploring replication strategies for other accounts, led by Pooja and Gaurav. A guest session by Rajeev Kalambi from Cactus Partners provided additional industry insights.​

The event culminated with a Rewards and Recognition ceremony, celebrating outstanding contributions from team members.​

Leadership Perspective

Gaurav Juneja, Chief Revenue Officer at Kapture, remarked, “This Sales Meet was not just about reviewing our past but also about envisioning our future. The collaborative spirit and innovative ideas shared here set a strong foundation for our goals in FY26.”

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

March 2025:  Kapture CX, a leading SaaS platform for AI-powered customer experience automation, continues its upward momentum on G2, the world’s largest and most trusted software marketplace. In the G2 Spring 2025 Reports, Kapture CX was recognized in a record-breaking 209 reports, including 32 new report entries—an 18% increase from Winter 2025. With an improved ranking in 125 reports and 78 badges, the company more than doubled its performance quarter over quarter.

Kapture CX has emerged as a top 10 performer in 75 G2 reports, with standout placements in key indices:

• #1 in Usability Index for Social Customer Service
  
• Momentum Grid® Leader for Help Desk and Social Customer Service
  
• Asia Pacific Regional Leader for Contact Center Knowledge Base
  
• Enterprise Relationship Index for Help Desk
  
• Leader in Complaint Management across multiple indices
  

“These recognitions are a direct reflection of our customer-first product evolution,” said Sheshgiri Kamath, CEO, Kapture CX. “We’re proud to see our innovation in Agentic AI, automation, and verticalized CX solutions delivering value across industries and regions.”

Representative reviews:

• “Overall Kapture has helped us deliver a more seamless and cost-effective customer experience. Kapture has Al across their entire suite of offerings- chatbot agent assist reports and also some of it across things like auto QA which help us in the hygiene and upkeep of our support organization” – Gautam Gamre, Senior Office, SBFC
• “We evaluated about 8-9 vendors before going for Kapture’s ticketing platform. The major point of distinction for Kapture was the mature Gen AI features that are deeply ingrained across their entire platform. The AI features like agent assist, smart routing, co-pilot etc. are very useful for an organization of our size and complexity.” – Gokul KP, Consultant
• “Makes communication smoother and support faster. It automates workflows, reducing manual tasks and boosting productivity. Sales teams benefit from better lead tracking, while data-driven insights help businesses make smarter decisions. With mobile access, teams can manage customers anytime, improving overall efficiency and growth.” – Sandeep Mukherjee, Customer support executive

Key Leader Badges Earned This Spring:

• Momentum Leader: Help Desk, Customer Self-Service, Social Customer Service, Field Service Management
  
• Regional Leader: Chatbots & Social Customer Service (Asia, Asia Pacific, and India)
  

Notable High Performer Wins:

• Help Desk, Complaint Management, Conversational Support, Live Chat, Contact Center Knowledge Base, Customer Communications Management, Customer Self-Service, Chatbots, Social Customer Service
  

Usability, Adoption & Satisfaction Highlights:

• Easiest to Use: Customer Communications Management
  
• Users Most Likely to Recommend: Mid-Market Complaint Management
  
• Highest User Adoption: Complaint Management
  
• Best Meets Requirements: Mid-Market Customer Self-Service
  

These accolades reaffirm Kapture CX’s focus on building user-friendly, AI-augmented, and deeply industry-specific tools that help enterprises deliver modern, personalized, and efficient customer service at scale.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

[India, 26th Mar 2025] – Kapture CX, a leading AI-powered customer experience platform, has been recognized as an Innovative Vendor in the ISG Buyers Guide for Field Service Management. The acknowledgment highlights Kapture CX’s exceptional performance in Product Experience, particularly its Adaptability features related to configuration and process management. The platform also scored well in Validation, thanks to its robust customer support features.

In an additional report, Kapture Frontline – Kapture’s comprehensive Field Service Management (FSM) platform – emerged as one of only six vendors to qualify in the ISG Buyers Guide for Power & Utilities Field Service. Kapture CX has been named a Buyers Guide Leader for Field Service Management for Power & Utilities in two critical categories:

• Adaptability Leader
• Manageability Leader

The ISG report highlighted Kapture CX’s performance in Customer Experience, noting the platform’s flexibility of support options to meet individual customer requirements. Additionally, the platform received high scores for Adaptability due to its preset configuration options.

“Kapture CX’s recognition by ISG underscores our commitment to building powerful, adaptable solutions that empower organizations to deliver exceptional customer experiences while ensuring operational efficiency,” said Vikas Garg, Co-Founder & CPO at Kapture CX.

This acknowledgment strengthens Kapture CX’s position as a leading platform for Field Service Management, particularly in the Power & Utilities sector, where adaptability and manageability are essential.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx