Bangalore, India, February 18, 2026 — Kapture CX has been recognized with the Bigbasket Ignite Award 2024–2025, celebrating its continued commitment to delivering impactful customer experience solutions for one of India’s leading online grocery platforms.

The award was presented to the Kapture team by Hari Menon (Co-founder & CEO, Bigbasket), T.K. Balakumar (COO, Bigbasket), Moyien Khan (Customer Support Head, Bigbasket), and Rohil Ahmed (CS Product & Technology, Bigbasket).

This recognition highlights Kapture CX’s role in enabling scalable, efficient, and AI-driven customer support operations for Bigbasket. Through its advanced platform capabilities, Kapture has supported Bigbasket in enhancing service efficiency, improving resolution times, and delivering seamless customer experiences at scale.

The Ignite Award reflects the strong partnership between Kapture CX and Bigbasket, built on a shared vision of leveraging technology to elevate customer experience in the fast-evolving digital commerce landscape.

The achievement underscores Kapture CX’s ongoing focus on innovation, operational excellence, and delivering measurable business impact for enterprise clients.

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About Kapture

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx

Bangalore, India, February 13, 2026 — Kapture CX recently participated in the Bharat Fintech Summit hosted by The Digital Fifth, a premier gathering of fintech leaders, innovators, and ecosystem enablers shaping the future of financial services through technology.

Representing Kapture CX at the summit, Sanchit Sood, Chief AI Officer, led an insightful session titled “Beyond Conversations: Transforming Customer Experience with AI-Driven CRM Solutions.” The session explored the rapid evolution of customer experience from traditional, reactive support systems to intelligent, context-aware platforms powered by AI.

During the session, Sanchit highlighted how modern AI-driven CRM solutions are enabling enterprises to unify data, automate workflows, and leverage advanced analytics to deliver seamless, proactive customer experiences. He emphasized the shift toward systems that not only respond to queries but anticipate customer needs, driving efficiency and enhancing engagement at scale.

The discussion also shed light on how organizations in fintech and digital-first industries are increasingly viewing customer experience as a critical growth lever. By integrating AI across touchpoints, businesses can unlock higher productivity, improve resolution times, and deliver more personalized interactions.

The summit provided a valuable platform for exchanging ideas, gaining fresh perspectives, and engaging in meaningful dialogue around the future of AI in fintech. Kapture CX’s participation reinforced its commitment to driving innovation in customer experience through advanced AI capabilities.

Team Members Present at the Event:
Sheshgiri Kamath | Vikas Garg | Sanchit Sood | Sameer Singh Jaini | Shashank Shekhar | Nibha Kothari | Pritesh Tayade | Taru Jain | Aditya Batra | Omanshu Yadav | Harsha Agrawal | Alok Madhav | Sahil Khedaskar

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About Kapture

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx

Bangalore, India, February 11, 2026 — Kapture CX recently shared insights on the evolving role of AI voice bots in customer experience, highlighting how enterprises are moving beyond basic automation toward delivering measurable operational impact.

As discussed, AI voice bots are increasingly driving efficiency gains in contact centers, particularly in industries like banking and financial services. However, the conversation is shifting from surface-level metrics such as average handling time (AHT) to more meaningful indicators like resolution quality, containment, and seamless escalation experiences.

Kapture CX emphasized that true value from voice AI comes when systems are deeply integrated with backend workflows, knowledge systems, and business logic, enabling them not just to route queries but to resolve them end-to-end. This shift marks the transition from standalone automation tools to intelligent, outcome-driven CX platforms.

The discussion also underscored the importance of designing voice AI solutions that are context-aware and customer-centric, ensuring that escalations do not require customers to repeat information and that interactions remain consistent across channels.

By focusing on orchestration, integration, and resolution-first design, Kapture CX continues to advocate for a more holistic approach to AI in customer experience—one that delivers both operational efficiency and improved customer satisfaction at scale.

This perspective reinforces Kapture CX’s broader vision of enabling enterprises to leverage agentic AI not just for automation, but for driving tangible business outcomes and transforming how customer interactions are managed.

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About Kapture

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx

Bangalore, India, February 10, 2026 — Kapture CX has announced a strategic partnership with The Digital Fifth, aimed at accelerating the adoption of AI-led customer experience (CX) transformation across the BFSI (Banking, Financial Services, and Insurance) sector.

This collaboration brings together Kapture CX’s AI-powered customer experience platform and The Digital Fifth’s deep expertise in fintech ecosystems and digital transformation, enabling BFSI organizations to modernize their customer support operations and drive measurable business outcomes.

Through this partnership, enterprises will be able to leverage advanced AI capabilities, automation, and data-driven insights to move beyond traditional support models toward more intelligent, proactive, and scalable customer engagement frameworks. The initiative is designed to help financial institutions address key challenges such as fragmented systems, operational inefficiencies, and rising customer expectations.

The partnership also reinforces the growing importance of AI in BFSI, where organizations are increasingly adopting context-aware, omnichannel CX platforms to enhance personalization, improve resolution times, and ensure secure handling of sensitive financial data.

By combining domain expertise with cutting-edge AI innovation, Kapture CX and The Digital Fifth aim to empower BFSI enterprises to drive efficiency at scale, unlock new growth opportunities, and deliver seamless customer experiences across touchpoints.

This collaboration marks another step in Kapture CX’s continued expansion in the BFSI segment, further strengthening its position as a key enabler of AI-driven customer experience transformation in highly regulated, high-growth industries.

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About Kapture

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx