Engage in personalized conversations to satisfy customers in the best way possible. Let customers reach out to you for various services or even enquire about products with experts through preferred different channels like Calls, Emails, Social media, Live chat, AI Chatbot, Websites, Mobile apps, and 3rd party vendors.
Know more >>Empower your agents & customers for a holistic ecosystem
In a single dialogue, a customer's entire history means absolute context, less repetition, faster resolutions, and personal connections that dig deep.
Ditch the endless duplicate tickets by signing on for a single lifelong engagement with your customers across all channels.
On our excellent mobile app, track second-by-second field agent activity across messages, tasks, and more from a single platform to make better cross-channel decisions and actions.
Simply drag, drop and create reports with 1000+ filters that give you a complete insight into your customer support operations like NPS, CSAT, FCR, and even breach of SLAs to make smart business decisions.
Know more >>Extend your brand’s helping hand through a contextual online portal that empowers customers to find commonly asked queries, recommendations, and product information on their own.
Know more >>Complete customer engagement with powerful Chat workflows
Build rapport and establish a friendly, helpful relationship by delivering real-time assistance, route, and resolve chat tickets to relevant departments with the right integrations.
Converse and mirror human languages to provide a native experience. Our chatbot can interpret local speech and send preformatted responses through the NLP engine.
AI bot may not be able to resolve a complex query but can collect the details and transfer them to the agents. Agents will have the gist of the issue and can deliver a quick resolution in no time.
Watertight integrations to ensure that your business is seamlessly connected to one another.
Attend and resolve all queries coming via calls without switching platforms.
View, track, and modify delivery status and time from a single platform.
Get all your stock and inventory details on one system for better customer service.
With APIs, integrations with logistics, internal systems, and existing third-party systems can help you elevate your business.
Customer Experience is highly proportional to Employee Experience that eventually leads to increase in productivity. With round the clock support availability, there is decreased cost of ownership to give more importance to customers.
5 users or 1000 users, have a dedicated account manager that always guides you in your CX journey
Quick implementation and configuration assistance. Effortless migration of data from the existing ecosystem to Kapture at no cost.
Build CX workflows in the way your business requires to scale and grow into the future.
Pinch in a sense of personalization by conversing with customers in several international and local languages including Arabic, Urdu, Hindi and much more.
Agents are backed by their own AI-powered assistant to tackle various issues when in doubt.
Let our experts know that you're exactly looking for your company.
They would definitely like to help you out.
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
Let our experts know that you'r exactly looking for your company.
They would definitely like to help you out.
