Cloud-Based CRM Software

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Ticket Management Dashboard

Omnichannel Ticketing

Engage in personalized conversations to satisfy customers in the best way possible. Let customers reach out to you for various services or even enquire about products with experts through preferred different channels like Calls, Emails, Social media, Live chat, AI Chatbot, Websites, Mobile apps, and 3rd party vendors.

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Kapture OneSuite

Empower your agents & customers for a holistic ecosystem

Insightful Reporting & Analytics

Simply drag, drop and create reports with 1000+ filters that give you a complete insight into your customer support operations like NPS, CSAT, FCR, and even breach of SLAs to make smart business decisions.

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Multiple Channels Dashboard
Ticket Management Dashboard

Self-Serve portal

Extend your brand’s helping hand through a contextual online portal that empowers customers to find commonly asked queries, recommendations, and product information on their own.

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Kapture ChatSuite

Complete customer engagement with powerful Chat workflows

1000+ Integrations

Watertight integrations to ensure that your business is seamlessly connected to one another.

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Cloud Telephony

Attend and resolve all queries coming via calls without switching platforms.


Partner delivery status

View, track, and modify delivery status and time from a single platform.


ERP system

Get all your stock and inventory details on one system for better customer service.


Custom integrations

With APIs, integrations with logistics, internal systems, and existing third-party systems can help you elevate your business.

What makes Kapture more unique and powerful?

Customer Experience is highly proportional to Employee Experience that eventually leads to increase in productivity. With round the clock support availability, there is decreased cost of ownership to give more importance to customers.


Dedicated Project Manager

5 users or 1000 users, have a dedicated account manager that always guides you in your CX journey


Fastest Go-Live

Quick implementation and configuration assistance. Effortless migration of data from the existing ecosystem to Kapture at no cost.


Custom Workflow Automation

Build CX workflows in the way your business requires to scale and grow into the future.


Multilingual chat

Pinch in a sense of personalization by conversing with customers in several international and local languages including Arabic, Urdu, Hindi and much more.


Agent Assistance Window

Agents are backed by their own AI-powered assistant to tackle various issues when in doubt.

Feel Free to Ask

Let our experts know that you're exactly looking for your company.
They would definitely like to help you out.

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